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CX thought leaders

Els Dhaeze

As an experienced speaker & trainer, Els Dhaeze inspires in her own passionate way through keynotes and open training courses on customer-centricity.

James Dodkins

Are you looking for a CX expert with bite? Then CX Rockstar James Dodkins is the right one for you! It's never boring with the #1 Customer Experience Influencer in the UK.

Rijn Vogelaar

Rijn Vogelaar is the specialist in NPS, promoters, customer enthusiasm & recommendation behavior. He is also an author of different CX books.

Jos Burgers

We love his books and presentation sessions. Why? Check it out for yourself and find out!

Sydney Brouwer

Sydney is a speaker, author and podcaster. He constantly comes up with cool new initiatives to make organizations even more customer-oriented. He is also the writer of the Focus Feedback book! It will not surprise you: we are fans!

Daniëlle de Jonge

Are you looking for an - offline or online - inspiring keynote speaker or trainer about distinctive customer focus and commercial strength? Then Daniëlle is the right CX Tought Leader for you!

Frans Reichardt

Frans Reichardt is a real 'customer listener' and encourages companies, brands, teams and professionals to embrace and grow a listening mindset as a critical foundation for success.

Babs Asselbergs

Babs is a Customer Experience Expert and provides workshops, advice and training with the aim of a better and distinctive customer experience and enthusiastic employees. 

Nancy Rademaker

International keynote speaker Nancy Rademaker is happy to share her first-hand experiences, straight from the places where technology is shaping our future. She is one of the few female keynote speakers to discuss the impact of digitization on customer behavior and the need for customer centricity in companies in order to future-proof their business.

Shep Hyken

Customer Service and Experience Expert—Hall of Fame Speaker—New York Times and Wall Street Journal Bestselling Author

Steven van Belleghem

These past years Steven has given more than 1,000 presentations at events in over 40 countries. His core expertise is the future of customer eccentricity. Talk about inspiration!

Feike Cats

Feike Cats is an expert in customer enthusiasm. He created his own customer language in Dutch with a lot of terms that make us happy. With his organization 'Loving Customers', the Customer is always #1.

Nienke Bloem

Nienke Bloem is a popular Dutch Customer Experience speaker on both national and international stages. She also gives workshops and masterclasses about CX. With over 20 years of work experience, she is the woman you are looking for for your event.

Ron Kaufman

Global CX Leaders ranked Ron as the # 1 customer service guru in the world in 2018, 2019 and 2020. Do we need to say more?

Eric de Haan

Customer sensitivity is central to Eric's work. He helps organizations listen to customers.