Our advice: follow up on all feedback, both positive and negative. Even if it’s just a thank you. Everyone wants to feel heard. They provide feedback and invest time and effort in you, so give that back to your (internal) customer. A personal approach contributes to creating even more ambassadors, and the following things are important in doing so:
Of course, you can always call (if you have a phone number) to discuss the points mentioned above in your conversation. Another option is to send an email to your feedback provider. We have prepared some great examples that you can use for this purpose. By clicking on the images below, you can view the texts.
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