In the classification module, you can give responses a classification. The company makes the classifications groups, you can group answers and put the received feedback in groups for analysis. With the help of the classification tool you’re able to see patterns and discover improvements, you are also able to send personalized data to your employees or track departments which make the most significant developments.
Within the classification tool, you have primary groups and subgroups. Within the primary group, you can make multiple subgroups. You can add different main and subcategories to your surveys. For instance, the survey to your customer has different classification groups then a company employee survey. You can manage your groups and process in Manage labels.
To assist companies in analyzing data from different countries and departments, it’s necessary to have the same classification labels on specific processes. This means some surveys have fixed labels and with some surveys, you can select the needed classification labels.
When using the classification tool, it is important to classify your feedback daily. The classification tool helps companies not only to group feedback but also supports as a trigger to read the customer feedback in detail and choose where this feedback belongs.
When you click on Classification in the main menu the following options are displayed: (depending on your authorizations)
