Step 3: Focus Feedback import wizard

Different sections of the Focus Feedback platform allow you to import files. This can be customer lists for sending the survey or separate tables you want to add. You have the import possibility with:

• Survey creator to import customer information for sending your survey. You can find the import button on the “to send” tab
• Email template under the extra options you can import coupons. For example, you can import a file with discount codes that customers get within the thank-you email when completing the survey
• Blacklist to import a file with known customers who don’t want to receive the survey
• Tables to import an employee list for the Report Mailer or a list of all ongoing business projects for the Projects tab
• Projects to import a file with ongoing business projects (also possible at the “Tables” menu tab)

Files imported to the Focus Feedback platform need to be .csv excel files with headers. To import files into Focus Feedback, you will be led through a four-step wizard as explained below.

Import step 1/4

1. Give a name to your import template (Mapping template); Focus Feedback will remember the mapping of your file. When you import another file with the same mapping (layout) the template will automatically have the right options put in.
2. Add a file to import using the +. A pop-up screen will appear which will then contact your library where you can choose your desired .csv file

Import 2/4

1. Mapping template is automatically copied from the first step
2. The date format chosen must be identical to the date format used in your .csv file
3. Choose your desired date/time/field separator signs

Import 3/4

1. Match the destination field to the correct source field by pressing the empty square in the source field. You will get a drop-down list with the headers from your .csv file
2. The areas with the “!” sign are mandatory fields. Without adding the needed source field the import process will not be completed. Fields without “!” sign don’t need to have a source field before completing the import process.
3. If a key sign is added, it means all data imported from the column is unique. For example, there are no similar email addresses, so you add a key sign, and there can by multiple people with the same brand, so you don’t need to add a key sign to this field

Import 4/4

1. Focus Feedback will show you an example of the files that is going to be imported with the options you selected. You have to review the data and click the run button to start the import process.
2. You can now find your imported files under the tab where you started the import process.