The insights module is a tool to help you analyze written data even further. When there is a significant dataset of text data, it is challenging to see patterns and create usable information.
The Insights module counts words and wordgroups that are utilized in the received feedback. With this tool, you can group certain words (example: arrive, arrival and arrived) and through your selected filters Focus Feedback will analyze the used words by your customers. Within the Insights tool, you can look at patterns on a significant data scale and zoom into this data until specific responses. The insights tool is showed below. (depending on your authorizations)
