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Email templates

Here you manage your email templates. This is where you choose how your invitations are sent to the respondent. Your email template supports your survey.

Explanation

  1. Add a new email template
  2. Copy the selected invitation
  3. Delete this email template
  4. List of all your email templates
  5. With “?” sign you can add a description to your email template
  6. Name of the email template
  7. Name of the brand to which it relates to
  8. Email reply: add an email address and all the reply emails will be sent to this email address
  9. Email from/SMS from is the address the customer sees when she/he receives the survey
  10. Tags and SMS tags can be inserted in your email and will be replaced by data upon sending. For example, you can use the tag [name] to add the customer name automatically into your email or SMS.
  11. Here you can choose whether or not a Thank You email will be sent after a survey is completed by a respondent.
  12. Reminder Count is the number of reminder emails or SMS messages you want to send to the respondent. Reminder After is the number of days after which every reminder is sent.
  13. CSV key: this is the keyword as it also appears in your CSV-file, which links the e-mail template to a Brand (advised to not change without consultation)
  14. The Additional tab contains a few extra options for your email template
  15. Close survey after: allows you to select how long the survey remains open after sending the initial e-mail invite.
  16.     Coupons: here you can Import a file with coupon codes. You can choose to send coupon codes to your email automatically. For instance, with the “thank you mail” so every respondent   that fills in the survey gets a coupon code for a discount.
  17. With this, you can switch between First, Reminder or Thank You email
  18. This is the subject of the email
  19. With the functionalities in the top button bar, you can change the layout of your email content.
  20. Add a language to your selected email template
  21. Connect your email template to a base Template. The base template will add the layout to your email template
  22. Test your email template