System mailtemplate

The system mail template is your mail template for internal traffic. The template you create within your system mail template is sent to colleagues and not to respondents, most of the time these emails are automated. Automated emails from the system mail templates occur with: assigning and resulting feedback within the CL Feedback module, sending reports using the Report Mailer, or using the follow-up function within the Classification module.

Explanation

1. Add a new system mail template
2. A list of the current system mail templates, mail type, and the delete button
3. Name of your selected system mail template
4. Email subject: the subject of the mail sends by your system mail template
5. Add a base template. The base template gives the layout to your system mail template (pictures and logos)
6. Email type shows you the different purposes for your system mail template
7. The possible purposes for your system mail template are:
   1. Assign-mail is the intern mail that is sent after assigning feedback using the CL Feedback module
   2. Result-mail is the intern mail that is sent after a person adds a result and closes the call within the CL Feedback module
   3. Report mailer is the intern mail send to the group who receives a periodic report using the Report Mailer function
   4. Follow-up mail is the intern mail send if there needs to be a follow-up action after Classification of the feedback
8. When the tags button is clicked, you get a list of possible tags to use in your system email template. (Tags direct data into your mail like customer name or product brand)
9. With the button test, you can test your system email template
10. With the functionalities in the top button bar, you can design your system email template
11. Add here the text that you want to put in your email