Questi module

Questi is an app that allows you to request customer feedback at any given location, and gather that feedback on the spot. It simply asks one rating question, and one open question. With this method, the customer gives you both a score and an explanation.

Questi will be integrated directly into your Focus Feedback platform—from where you can also manage your desired surveys and settings—and the customer feedback will be directly transferred into your Questi dashboard. Focus Feedback also gives you the option to export the gathered information into an Excel document.

With Questi, you can integrate customer feedback into your entire organization.

Focus Index
The Focus Index standardizes your results, and allows you to analyze Questi questions with different rating scales. With Focus Index, the different scales are formulated to an index number and presented as a mark from 1 to 10.

Using Questi

1. Within your Focus Feedback application, create the desired rating question and open question.
2. Open the Questi link on a tablet and log in with your personal Focus Feedback account details. Rentals for tablets and columns are available; please contact a Focus Feedback employee for more information.
3. Place the tablet in your desired location.
4. The customer can input their feedback, and the results are shown within your Focus Feedback application.

For opening and installing the Questi app click here.

Your menu within Focus Feedback gives you three tabs; depending on your authorization level.

• Management (contains Questi settings)
• Reports (contains Questi dashboard)
• Answers (contains answer lists and export options)