1.0Inspiration Centerhttps://inspiration.focusfeedback.nl/en/rich600338<blockquote class="wp-embedded-content" data-secret="nxaW40jLNm"><a href="https://inspiration.focusfeedback.nl/en/library/the-ultimate-question-fred-reichheld/">The Ultimate Question – Fred Reichheld </a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://inspiration.focusfeedback.nl/en/library/the-ultimate-question-fred-reichheld/embed/#?secret=nxaW40jLNm" width="600" height="338" title="“The Ultimate Question – Fred Reichheld ” — Inspiration Center" data-secret="nxaW40jLNm" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script type="text/javascript"> /* <![CDATA[ */ /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); //# sourceURL=https://inspiration.focusfeedback.nl/wp-includes/js/wp-embed.min.js /* ]]> */ </script> https://inspiration.focusfeedback.nl/wp-content/uploads/2020/07/The-ultimate-question.png420228One of the bestsellers of the founding father of the NPS, Fred Reichheld. Mandatory to read for anyone who does something with customer experience. Actually for everyone, because for an optimal customer experience, not one person or team is responsible, but everyone within the organization. New to the world of customer satisfaction? Then we advise […]