{"id":1028,"date":"2020-07-20T11:34:52","date_gmt":"2020-07-20T11:34:52","guid":{"rendered":"http:\/\/inspiration.focusfeedback.nl\/uncategorized\/the-ultimate-question-fred-reichheld\/"},"modified":"2020-07-28T14:11:40","modified_gmt":"2020-07-28T14:11:40","slug":"the-ultimate-question-fred-reichheld","status":"publish","type":"post","link":"https:\/\/inspiration.focusfeedback.nl\/en\/library\/the-ultimate-question-fred-reichheld\/","title":{"rendered":"The Ultimate Question \u2013 Fred Reichheld\u00a0"},"content":{"rendered":"<p>One of the bestsellers of the founding father of the NPS, Fred Reichheld. Mandatory to read for anyone who does something with customer experience. Actually for everyone, because for an optimal customer experience, not one person or team is responsible, but everyone within the organization. New to the world of customer satisfaction? Then we advise you to start with this book, because in the following books you will see that reference is regularly made to NPS and Reichheld.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium wp-image-1038\" src=\"http:\/\/inspiration.focusfeedback.nl\/wp-content\/uploads\/2020\/07\/The-ultimate-question-300x163.png\" alt=\"\" width=\"300\" height=\"163\" srcset=\"https:\/\/inspiration.focusfeedback.nl\/wp-content\/uploads\/2020\/07\/The-ultimate-question-300x163.png 300w, https:\/\/inspiration.focusfeedback.nl\/wp-content\/uploads\/2020\/07\/The-ultimate-question.png 420w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>One of the bestsellers of the founding father of the NPS, Fred Reichheld. Mandatory to read for anyone who does something with customer experience. Actually for everyone, because for an optimal customer experience, not one person or team is responsible, but everyone within the organization. New to the world of customer satisfaction? Then we advise [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":1038,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[32],"tags":[],"class_list":["post-1028","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-library"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The Ultimate Question \u2013 Fred Reichheld\u00a0 - Inspiration Center<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Ultimate Question \u2013 Fred Reichheld\u00a0 - Inspiration Center\" \/>\n<meta property=\"og:description\" content=\"One of the bestsellers of the founding father of the NPS, Fred Reichheld. Mandatory to read for anyone who does something with customer experience. Actually for everyone, because for an optimal customer experience, not one person or team is responsible, but everyone within the organization. New to the world of customer satisfaction? 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