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Home > Manuals > Focus Feedback Admin > 8) Classification > Classification, Labeling

Classification, Labeling

Labeling is the main screen of the classification tool. Here you can filter the feedback to get the desired list and label your responses.

Explanation

  1. Filters to refine your desired responses
  2. Filter to only get the responses that are not classified yet
  3. Received feedback from the respondent in text
  4. Your main classification groups (more option at Manage labels)
  5. “Potential” allows you to tag feedback as potential feedback. Potential means that the information given by the customer is vital for improving the company, in other words, it is valuable feedback. When feedback is tagged as potential, you can find the feedback within the “Potential & Like Graph”
  6. “Like” potential tags negative feedback as potential feedback. Like tags the positive feedback as a valuable feedback. Like means that the positive feedback given by the customer is valuable for your organization. By giving a like to received feedback, you can find the feedback within the “Potential & Like Graph”
  7. Your sub-classification groups are located in the selected main group.
  8. The left side (green) allows you to classify positive feedback into the chosen group
  9. The right side (red) allows you to classify improvements into the chosen group
  10. After classifying feedback, you can go to the next or back with these buttons
  11. The “Follow Up” button allows you to send your classified feedback to a colleague. With the follow-up button, Focus Feedback creates an automatic mail with the selected feedback (you can create this mail under the tab System mail template). You only need to add the email address of the person you want to send the feedback to. With the follow-up button, you can ask colleagues to undertake action on behalf of the selected feedback. (This can also be done with the CL Feedback module)
  12. Exclude from classification allows you to exclude feedback. When feedback does not fit in one of the classification groups, or the feedback is not right you can omit it from classification. Feedback excluded from the classification is not displayed in the Classification graph within Reports.