When your survey is made it is important to test your survey before sending it to your customers. Focus Feedback gives you two different options to test your made survey.
When you click on one of the two test modes, a field shows “Test email address”. Here you can put in the email address you would like to use for testing your survey.
Full test mode
Every survey record will be sent to your test email address. In exactly the same way as the customer would normally receive the survey. This means that if you import a file with 40 customers in Focus Feedback and send them in the “Full test mode”, you will receive 40 emails.
Compact test mode
All survey links from each survey record will be integrated into one email. This means that if you import a file with 40 customers in Focus Feedback and send them in the “Compact test mode”, you will receive one mail with 40 survey links.
After correctly testing your survey it is time to start sending surveys to your customer. You can do this by manually adding customers to your Focus Feedback platform or importing a file.
