Classification (report)

Within the Classification module, received feedback is classified. Within Reports> Graphs > Classification, you will find a graph that displays the classified feedback for your company. At the top of the page, you can set your desired filters.

Explanation

1. Focus Feedback here shows the number of classified responses that are included in the chart and the total number.
2. With these buttons, you can change the order of the charts’ data.
3. Focus Feedback shows you an overview of the classified feedback within each main classification group. It displays the difference between the positive feedback (the green bar) and negative feedback (the red bar). The graph shows the impact of the classified responses using a percentage scale.
4. When you click on one of the main classification groups, the graph on the right shows the distribution of the classified responses within the sub-items.
5. When you click on one of the bars within your sub-items, Focus Feedback will give you the corresponding customer responses below the graph. With the classification graph, you can search and analyze your classified feedback.