Potential & Like

Within your Classification module, you can identify feedback as ‘Potential’—feedback that could prove important for the organization—or tag feedback with a ‘Like’; indicating it is positive and needs to be shared within the organization. Within this graph, you get an overview of the feedback tagged as ‘Potential’ or ‘Like’ within the different main classification groups.

Explanation

1. With these buttons, you can change the order of the graph
2. This shows the active main classification groups within your selected filters. The graph gives you an overview of ‘Potential’ (Orange) and ‘Like’ (Blue) classified feedback. When you click on one of the bars, the connected feedback will be shown on the right-hand side of your screen.
3. Displays the customer feedback identified as ‘Potential’ or ‘Like’ within your selected main classification group. With this feature, you can selectively search for important customer feedback that can help your company.