A survey can be sent to a customer by sharing a URL link. There are options to include metadata within this URL so Focus Feedback has more information on the customer for reporting.
The biggest difference between a URL with metadata and a generic link is the addition of customer id. Because Focus Feedback has a customer ID a customer can only complete the survey once.
Because the URL with metadata is not brand based it is necessary to create a separate survey for each link. For example, create two surveys “Product Journey Bosch” and “Product Journey Siemens”
The first URL that can be used = http://enquete2.welcomeccs.nl/#/journey/<campaign_id>/<bupa_id>
– <campaign_id> = The ID we use to connect to the correct survey. This is connected to the department key within Focus Feedback. Warning: Changing the department key can have major consequences. The department key is part of the automatic sending process
– <bupa_id> = The customer personal ID. Focus Feedback will save this as a RAS-number
The second URL has two more parameters added = http://enquete2.welcomeccs.nl/#/journey/<campaign_id>/<bupa_id>/<E-number>/<Product_Division>
– <campaign_id>= The ID we use to connect to the correct survey. This is connected to the department key within Focus Feedback. Warning: Changing the department key can have major consequences. The department key is part of the automatic sending process
– <bupa_id> = The customer personal ID. Focus Feedback will save this as a RAS-number
– <E-number> = The e-number of the customer will be saved as e-number within Focus Feedback
– <Product_Division> = Is the product division of the customer’s appliance. Will be saved as a product division within Focus Feedback
