You can add various charts to your dashboard.
NPS Trend
Watch the demo video: Introducing the NPS Trend widget
With the NPS Trend chart, you can visualize the NPS (Net Promoter Score) over different time periods. The NPS Trend chart displays a bar graph along with a trendline. The trendline represents the NPS calculated from all received NPS scores during the entire period. You can click on the bars or trendline to reveal the NPS values.
Net Promoter Score
Watch the demo video: Introducing the Net Promotor Score widget
The Net Promoter Score reflects the NPS over a selected period. NPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters. In the chart, you can see the number of responses contributing to this score, the response rate and the percentage of respondents who have written feedback alongside providing a rating.
NPS Segments
Watch the demo video: Introducing the NPS Segments widget
In the NPS Segments chart, you can see the percentage of respondents falling into the Detractors, Passives, and Promoters categories. Detractors are respondents who give a score from 0 to 6, Passives give a score of 7 or 8, and Promoters give a score of 9 or 10. The bars display the percentages and the total number of feedback given for each category.
NPS Scale
Watch the demo video: Introducing the NPS Scale widget
The NPS Scale displays the scores given by respondents. You can choose from various types of charts for this. In this case, a horizontal bar chart has been selected. By clicking on one of the bars, you can see how many respondents gave that particular score. This is presented in absolute numbers.
Brands
Watch the demo video: Introducing the Brands widget
In the Brands chart, you can see the relative performance of the configured brands. You have the option to choose from 8 different types of charts. By clicking on one of the bars, the NPS becomes visible.
Touchpoints
Watch the demo video: Introducing the Touchpoints widget
You can view the NPS per touchpoint in the Touchpint widget. You can select from various chart options. Click on one of the bars to reveal the NPS score. We utilize a horizontal bar chart here. With the horizontal bar chart you can filter the data in alphabetical or numerical order, either from high to low or vice versa.
NPS Time
Watch the demo video: Introducing the NPS Time widget
With the NPS Time chart, you can display the NPS over different time periods. You have the option to select from 4 types of charts. In the example image below a line chart has been chosen. You can select your filters in the filter option. In the chart below you can observe the NPS on a monthly basis. When you hover your mouse over the line, you can see the exact NPS score.
Sent Messages
Watch the demo video: Introducing the Sent Messages widget
You can create a chart that displays all sent (First) messages, Reminder messages and Thank messages. You can choose from 5 different types of charts. First messages represent the email used to send the survey, followed by the reminder message which is a reminder email. The Thank mail is sent when a respondent completes the survey. You can decide whether to send reminder and thank you emails and specify when they should be sent. In the image below the chart provides an overview of the number of received responses, referred to as Answered messages. The Y-axis represents the number of messages in absolute values, while the X-axis represents the time period. Clicking on the bars reveals the specific numbers. You can also disable a subject in the legend by clicking on it.
Region
Watch the demo video: Introducing the Region widget
The Region chart displays your NPS per region. You can choose from 7 different types of charts to gain insights into the NPS for each region during a specific period.
Respons Behaviour
Watch the demo video: Introducing the Response Behaviour widget
This allows you to visualize when your customers fill out the survey. In the image below you can see the response rate in the bar chart. The line chart displays the NPS. The left Y-axis represents the response percentage , the right Y-axis shows the NPS and the X-axis indicates the number of days or weeks. Clicking on the bar or line chart reveals the response rate or NPS.
Classification
Watch the demo video: Introducing the Classification widget
You can create an overview of your classified feedback. Green represents Strengths, and red indicates Improvements. Additionally, you can see the number of unique responses. Next to the labels, you’ll find percentage values, providing insights into the positive or negative sentiments associated with each label. Clicking on a main label reveals an overview with sub-labels. For each sub-label, you’ll see a breakdown of the percentage of positive and negative feedback. Clicking on a sub-label opens the comments related to that sub-label. You can edit this feedback in the Classification or in CLF Details. Clicking on the information icon provides more details about the respondent.
Potential & Like
Watch the demo video: Introducing the Potential & Like widget
This overview provides insights into which feedback has been labeled as Like and which feedback has been labeled as Potential. Feedback labeled as Potential is feedback that is so valuable that action must be taken. Feedback with a Like label is feedback that is so positive that it’s worth sharing. Clicking on a label will open the feedback. You can edit this feedback in Classification or in ‘CLF Details. When you click on the information icon, more details about the respondent will appear.
Multiple Choice
Watch the demo video: Introducing the Multiple Choice widget
Here you will find an overview of the responses to your Multiple Choice questions. You have 6 options for types of charts. For each question, you create a chart. Hovering your mouse over a bar reveals the percentage and the total number of feedback given.
Feedback
Watch the demo video: Introducing the Feedback widget
This widget displays the most recently received feedback. For each response, you can see the given NPS score, the touchpoint when the feedback was provided, the time of survey completion by the respondent, what they found positive and their suggestions for improvement. Clicking on the information icon provides more details about the respondent. You can also edit the feedback from this widget in Classification or in CLF Details.
Clubs/Projects
Watch the demo video: Introducing the Clubs widget
The left chart displays the average NPS per club. The club names are on the X-axis, and the NPS scores are on the Y-axis. In the right chart, you can see the NPS per touchpoint for all clubs. The X-axis lists the touchpoints and the Y-axis shows the NPS scores. If there is no bar, it means the NPS score is 0. This chart makes it easy to compare the NPS of your clubs.
Benchmark Chart
Watch the demo video: Introducing the Benchmark widget
Within the construction and sports sectors, it is possible to enable a benchmark chart. The benchmark diagram displays your NPS score in comparison to the combined NPS scores of all users who have activated the benchmark. If you participate in the benchmark, your scores are also utilized to calculate the overall score.
