In this guide, you’ll learn more about Responses. This is where you can view all the feedback you have received, response by response. This way, you always have a clear overview of the feedback you’ve received. You can open Responses via the block on the home screen or through the menu under Dashboards.
When you open Responses, you first choose which feedback you want to view.
1. New Feedback: the latest feedback you haven’t viewed yet.
2. Daily, Weekly and Monthly: view the feedback from today, this week or this month.
3. Custom: set your own filters and determine exactly which feedback you want to view.
Each response is displayed as a card:
1. Score: on the left, you’ll see the score given by the customer, with a color indicating how positive the score is.
2. Open feedback: next to the score, you’ll see what the customer liked (plus icon) and what could be improved (minus icon).
3. Actions: in the bottom-right corner of each card, you’ll find buttons to, among other things, translate the response into another language and share it with colleagues.
Click the arrow below a response to open the details.
1. Personal Details: the customer’s details, such as name, email address and phone number (if known and if the feedback was not collected anonymously).
2. Additional Questions: the answers to the other questions in the survey.
3. Survey Details: information about the response itself, such as the response date, language, brand, survey and device used by the customer to complete the survey.
