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Tutorial videos

To guide you through Focus Feedback, we’ve created a set of tutorial video’s. In these video’s we explain all the functionalities of our software.

Is Focus Feedback new to you? Then we advise you to take a look at these video’s. This way you’ll be an expert in no time. Are you looking for more specific information? Then we suggest you take a look at our written manuals or ask us your question via the contact page.

Benchmark widget

In this demo we will show you how to gain insight into your NPS compared to the...

Brands widget

In this demo we will show you how to create a chart of your brands. Check the...

Callback Selector

In this demo we will show you how to identify which feedback requires follow-up. Check the manual:...

Classification widget

In this demo we will show you how to create a chart that displays your classified feedback....

Classify feedback
Classification
Classify feedback

In this demo we will show you how to classify feedback. Check the manual: Classification

Closed Loop Feedback – Bucket

In this demo we will show you how to manage your written feedback. Check the manual: Closed...

Closed Loop Feedback – Callboard

In this demo we will show you how to use the Callboard. Check the manual: Closed Loop...

Clubs widget

In this demo we will show you how to gain insight into your average NPS per club....

Create a Dashboard

In this demo we will show you how to create your own dashboard. Check the manual: Create...

Export data
Focus Feedback Other
Export data

In this demo we will show you how to download data. Check the manual: Export

Feedback widget

In this demo we will show you how to create a chart that displays recently received feedback....

Manage Dashboards

In this demo we will show you how to manage your charts and tables. Check the manual:...

Management – Advanced settings

In this demo we will explain the advanced settings. Check the manual: Management

Management – Email templates

In this demo we will show you how to create your own email template. Check the manual:...

Management – Tables – Employees & Partners

In this demo we will show you how to gain insights into your database tables. Check the...

Management – Tables – Mapping tables

In this demo we will show you how to gain insights into your database tables. Check the...

Management – Tables – Salutations

In this demo we will show you how to gain insights into your database tables. Check the...

Management – Tables – Survey categories

In this demo we will show you how to cluster surveys. Check the manual: Management Would you...

Management – Tables – Tags

In this demo we will show you how to manage your tags. Check the manual: Management Would...

Management – Tables – Wordlist

In this demo we will show you how to manage your topics. Check the manual: Management Would...

Management – User groups

In this demo we will show you how to manage your user groups. Check the manual: Management

Management – Users

In this demo we will show you how to create and manage users. Check the manual: Management

Multiple Choice widget

In this demo we will show you how to create a chart to gain insight into the...

Net Promotor Score widget

In this demo we will show you how to create a chart of your NPS. Check the...

NPS Scale widget

In this demo we will show you how to create a chart to view the scores of...

NPS Segments widget

In this demo we will show you how to create a chart of the Detractors, Passives and...

NPS Time widget

In this demo we will show you how to create a chart of the NPS by period....

NPS Trend widget

In this demo we will show you how to use a trend line to view the NPS...

NPS Verbatim Analysis – Treemap

In this demo we will show you how to gain insights into the NPS, response rate and...

Potential & Like widget

In this demo we will show you how to create a chart to view feedback categorized as...

Profile Settings & Email notifications

In this demo we will show you how to adjust your personal settings and enable email notifications....

Publish Feedback
Focus Feedback Other
Publish Feedback

In this demo we will show you how to easily publish feedback. Check the manual: Publish

Quadrant Chart
Dashboards
Quadrant Chart

In this demo you will see how to identify which topics influence your NPS. Check the manual:...

Question mark, filter & refresh icon

In this demo we will show you the meaning of the icons in the application. Check the...

Region widget

In this demo we will show you how to create a chart to view the NPS by...

Response Behaviour widget

In this demo we will show you how to create a chart to view the responses. Check...

Responses
Dashboards
Responses

In this demo we will show you how to view the feedback you have received. Would you...

Sent Messages widget

In this demo we will show you how to get an overview of all sent, reminder, and...

Set filters
Focus Feedback Other
Set filters

In this demo we will show you how to set up your filters. Check the manual: Creating...

Share on Social Media
Focus Feedback Other
Share on Social Media

In this demo we will show you how easily you can share feedback on social media.

Software Notifications
Focus Feedback Other
Software Notifications

In this demo we will show you what the icons in Focus Feedback mean. Check the manual:...

Touchpoints widget

In this demo we will show you how to create a chart of your NPS by touchpoint....