We have previously taken the position that bonuses are ‘not the way to go’. But, when you...
The Gain Grow Retain: B2B SaaS Customer Success podcast is a podcast specifically aimed at customer success...
The Intuitive Customer podcast, is a podcast hosted by Colin Shaw and Professor Ryan Hamilton. Shaw, recognized...
In The Customer Experience podcast from BombBomb you will discover how leaders in sales, marketing and customer...
How do great brands delight their customers? In the Customer Experience Leaders podcast by Ratelt, you get...
Measuring customer experience is one thing, but actually getting started and making feedback part of your corporate...
When someone asks Steve Jobs a critical question during one of his presentations, we believe he explains...
In this video, Carmine Gallo of Forbes talks to successful entrepreneur Richard Branson. In this video, he...
Chief Amazement Officer Shep Hyken shares his story of a taxi ride he will never forget. What...
Implementing NPS is not a sprint, it is a marathon. A process that constantly needs a neighborhood...
September 30 was the day: Focus Feedback organized a new inspiration session for all members of The...
For the third time, we were able to organize a Focus Feedback Inspiration Day for the construction...
Thursday September 14, 2017, together with some of our customers and users, we organized an NPS Inspiration...
Focus Feedback in the construction sector, how does it work? A reminder and briefly explained. A video...
How can you make buying shoes as fun, easy and pleasant as possible? Tony Hsieh wondered when...
How do you turn your organization into a customer-oriented organization? You can read all about it in...
The Fred Factor is about postman Fred. At first glance, Fred seems like an ordinary postman, but...
One of the bestsellers of the founding father of the NPS, Fred Reichheld. Mandatory to read for...
As you read this headline and you ask this question to yourself, your answer will probably be ‘yes’. While if we would ask your...
How a broken guitar reportedly cost an airline millions An accident can happen anywhere, to anyone. Annoying, of course, but...
